Reputation
under control
We help companies and individuals resolve reputation problems, protect their digital footprint and improve what people find about them online.
Reputation problems call for a plan, not panic.
Discretion
Trust is the basis of every engagement. What we work on with clients stays between us, from the first contact until the case is closed.
Experience
We know how platforms, search engines and the media work. And where it makes sense to step in.
Calm under pressure
Even when content spreads fast, we act deliberately and follow a clear plan.
You see more from a distance.
In a reputation crisis, all attention narrows to a single post or article. We do the opposite. We step back, look at the whole context and only then decide how to act. From a distance it is easier to see where to step in and where it is better to wait.
Areas we cover
The five areas we work on most often. Each one has its own page with the details.
Reputation repair
- negative articles
- online discussions
- negative social media posts
- reviews and ratings
- AI answers
Dealing with negative content and reputation problems.
Reputation monitoring
- mention monitoring
- Google Business Profile management
- review management
- responding to reviews
- reporting
We track online mentions and reputation risks across platforms.
Crisis management
- media controversies
- viral content
- reputation attacks
- crisis communication
- coordinating next steps
Fast response to situations that could damage trust or reputation.
Building a positive reputation
- positive articles
- media visibility
- stronger search results
- authoritative mentions
- trustworthy digital footprint
- Wikipedia, Google Business Profiles
We improve what people find about you online.
Platforms and accounts
- restricted or blocked accounts
- business page problems
- advertising and business tools
- verification support
- communicating with platforms
- reputational impact of restrictions
We help resolve problems with accounts, pages and platforms.
cases handled
From negative articles and reviews to problems on digital platforms.
- Trustpilot
- YouTube
- TikTok
- the entire internet
Our approach
Every situation is different. Some problems need a quick response, others a long-term approach and ongoing reputation management.
Assessing the situation
We analyse the problem, how visible it is and the reputation risks it carries.
Proposing a plan
We put together a realistic plan, including priorities and the recommended course of action.
Resolution and monitoring
We actively work on the situation and keep track of how it develops.
From our casework
Real situations from our work. All examples are anonymised for confidentiality.
Fast-spreading negative posts began to shape how the public saw the brand. Other accounts shared the post, and within a few hours the topic had travelled far beyond its original audience.
A search for the company brought up negative press coverage from the past near the top. For new customers and partners that was the first impression, and it no longer reflected how the company works today.
Online reviews began to affect customer trust and business results. Some of the ratings were not based on real experiences, and they were steadily dragging the overall score down.
A restriction on the company's account disrupted both its communication and its day-to-day presence online. Overnight the company lost access to its pages, and both the recovery and the communication with the platform had to be handled.
AI search tools started showing inaccurate and outdated information about the company. The answers mixed old data with unfounded claims and created a distorted first impression.
From our practice
Short notes on how online reputation works today.
Let's talk it through
Every situation is different. Tell us about yours and we'll suggest the next steps.
Everything you send us stays confidential.